Policy on Privacy -
Client Personal Information
At Advantage Auto, we have a firm commitment to protecting your
privacy and security as our client. Information that can identify you
(called "personal information" in this policy) is sometimes required for
a business transaction. We do not consider public information found in
directories and listings, or business names, addresses and/or contact
numbers to be personal information.
This document summarizes what personal information we may collect, how
we might use this information and the steps we take to ensure your
personal information is handled appropriately. It also describes other
important topics relating to your privacy.
Our policies and practices are designed to comply with the Personal
Information Protection and Electronic Documents Act (PIPEDA) and
corresponding provincial privacy acts. We have adopted, as company
policy, the ten personal information privacy principles stated in the
Canadian Standards Association (CSA) Model Code for the protection of
Advantage Auto is responsible for all personal information under its
control, including any personal information that is transferred to third
parties for processing, storage or other purposes.
We have employees who are specifically responsible for our compliance
with the principles of the CSA Code. Their responsibilities include
making sure third parties processing personal information on our behalf
provide a comparable level of protection.
Advantage Auto will identify and document the purpose(s) for which
your personal information is collected, used, or disclosed at or before
the time of collection.
The purpose(s) will be limited to those that are related to our business
and that a reasonable person would consider to be appropriate under the
circumstances. Advantage Auto will only collect personal information
(such as, but not limited to, name, address, telephone number) that is
required for the proper functioning of our business.
Advantage Auto will use the information you provide to:
Fulfill your service
and document your business transactions
your inquiries with information about Advantage Auto and our services
market, and manage services and contests for clients. We may merge
personal information with data obtained from third parties for the
law enforcement purposes, to collect unpaid debts and to protect the
business interests of Advantage Auto and its clients
promote the business activities of Advantage Auto
imposed by law.
Web Site - What Information We Collect and
How It is Used
Personal Information - We do not automatically gather any
personal information from you, such as your name, address, phone number,
or e-mail address. This information is only obtained if you provide it
voluntarily, usually through contacting us via e-mail.
If you decide not to provide us with personal information, no material
consequences will result, although you may be unable to participate in
certain promotions, receive product information, or use portions of our
Web site that require personalized information or applications.
Non-Personal Information - We use
software that receives and records the Internet Protocol (IP) address of
the computer that has contacted our Web site. We make no attempt to link
these addresses with the identity of individuals visiting our site.
Cookies - A cookie is a small data
file that certain Web sites write to your hard drive when you visit
them. A cookie file may contain information such as user ID that the
site uses to track the pages you have visited, but the only personal
information a cookie can contain is information you provide. A cookie
cannot read data from your hard drive or read cookie files created by
track user traffic patterns. Advantage Auto does not correlate this
information with data about individual users, nor does it share this
information or sell it to any third party.
We may use data
collected from our Web site to tailor the visitor's experience at our
site, showing them content that we think they might be interested in,
and displaying the content according to their preferences.
Information and cookies may be used to measure number of visits, average
time spent on the site, pages viewed, and other relevant statistics. We
may collect this information to measure the use of our site and to
improve the content.
As part of our commitment to enhancing client service, Advantage Auto
may identify other uses for your personal information. In that event,
your consent will be required prior to using your information for any
Personal information will only be collected, used, or disclosed with the
knowledge and consent of the individual when appropriate.
The way we seek consent, including whether it is express or implied, may
vary depending upon the sensitivity of the information and the
reasonable expectations of the individual. An individual can withdraw
consent at any time, notwithstanding legal or contractual restrictions
and reasonable notice. Individuals will be informed of any implications
of withdrawing consent.
We endeavour to seek consent for the use or disclosure of information at
the time of collection. In certain circumstances (for example, when we
want to use personal information for a purpose not previously
identified) consent may be sought after the information has been
collected but before use.
In general, the purchase of Advantage Auto products and services
constitutes implied consent for Advantage Auto to collect, use,
disclose, and retain information for the purposes identified in this
As permitted or required by law we may collect, use or disclose personal
information without the knowledge or consent of the individual in
certain circumstances. These circumstances include:
information subject to solicitor-client privilege or publicly
available as defined by regulation
use of personal information is clearly in the interests of the
individual and consent cannot be obtained in a timely manner
Investigations relating to an actual or perceived breach of an
agreement, contract, or a contravention of a law
respect to an emergency that threatens the life, health and/or
security of an individual or other individuals
with a subpoena, warrant or court order.
If you prefer not to receive cookies from "advantageauto.ca", you can set
your computer's Web browser to warn you before accepting cookies and
refuse the cookie when your browser alerts you to its presence. You can
also refuse all cookies by turning them off in your browser. This could
affect the areas of the Web site that are accessible to you.
may release certain client information (specified below) to outside firms
for the purpose of distributing promotional marketing materials or
client follow-up initiatives. The information released will only include
personal information necessary to complete the appropriate task and
limited to only the information specified below: